Elena Zheleznyak
Business development director ReviewPro, Spain
Expert with more than ten years of experience in marketing and sales at Orient-Express Hotels (Belmond) and Kempinski, Hotel management specialist (Saint Petersburg) MBA Business and Marketing (Barcelona) Master of International Relations (Barcelona).

Since 2012, expert at ReviewPro, a leading company managing online reputation and increasing profit of more than 35,000 hotels in 100+ world countries.

Elena will tell about the tools that allow receiving the guest's feedback during his/her stay at the hotel and responding to his/her dissatisfaction timely.