International Hospitality Conference. Create Tomorrow Today!

The main theme of the conference: 
FUTURE OF THE HOTEL INDUSTRY

 17 FEBRUARY 2018

KYIV

  • Hotel Guests 2025: Guest's Portrait, Where to Find Guests, What Tools to Use

  • Future Hotel Concept:  Architecture and Design, New Services, What Your Hotel Doesn't Need

  • Relevant Statistics and Analytics: Comparing Income and Other Key Indicators of Ukrainian Hotels by Regions, Comparing Ukraine and Europe 

  • Guest's Behaviour in a Chain: Criteria Influencing the Guest's Choice, Predicting the Guest's Behaviour on the Internet 

  • Kitchen Management in the Hotel: Efficiency, Increasing Income at the Example of the Restaurant at Miramar La Cigale Hotel Thalasso & Spa FERRANDI (France),  Budget, Kitchen: Strategy, HR, Interaction between the Restaurant and Hotel Guests 

More than 300 market players from twenty-one European countries will get together to determine current trends of the industry and understand how to use them to develop their hotel.


  1. Current market statistics and analytics.

  2. Data on income levels and other key indicators of Ukrainian and European hotels.

  3. Forecasts and prospects of development of the industry.

  4. Information on new services and approaches to business management that will promote attraction of guests in the nearest future.

 

Target Audience

Owner and General manager of the hotel

Marketing and Sales director

F&B manager

Investor

Why attend?

  • To know about industry development experience on the international market;
  • To understand tendencies on advanced markets in order to use this information for your business;
  • To ask colleagues with international business management experience all questions you might have;
  • To find out about the latest trends and understand how to use them to develop your hotel;
  • To find out what indicators are used in revenue management by international colleagues for efficient work;
  • To hear about service development experience from global companies;
  • To establish useful professional contacts.

Speakers of the conference are experts:

  • ACCOR GROUP is a French hotel and restaurant operator. In the management of the network about 4 000 hotels in 90 countries.
  • STR GLOBAL is the leading provider of market information to representatives of the global hotel business. Since its inception, STR Global membership has exceeded 14,000 hotels, with more than 2.3 million rooms in Europe, the Middle East, Africa, the Asia-Pacific and Central and South America.
  • TRUSTYOU is the world’s largest guest feedback platform. It collects and analyzes hundreds of millions of guest reviews, surveys, and social posts from all across the web, every week, for more than 500 000 of hotels. This helps hotels to gain valuable insights to improve the overall guest experience.
  • JESTICO + WHILES is the leading architectural and design bureau in Great Britain. Their works are awarded more than 150 world awards. The company's portfolio includes hotel projects in the United Kingdom, the United Arab Emirates, Croatia, the Czech Republic and Ukraine.
  • REVIEWPRO are the world-leaders in Guest Intelligence solutions for the hospitality industry. Cloud-based solutions enable to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses.
  • BHMS, located in the heart of Luzern, is a member of the Bénédict Switzerland group of schools, founded in 1928 whose mission is to provide higher education for adults with a desire to succeed. Bénédict School is one of Switzerland's largest private educational organizations and is educating each year more than 15,000 full- and part-time students.At BHMS Luzern campus, about 900 students per year have the opportunity to prepare for their future management roles in the hotel and hospitality industry. BHMS in collaboration with Robert Gordon University of Aberdeen, UK and City University of Seattle, USA, offers a Bachelor of Arts degree, an MBA/PGD diploma and an MBA degree. The main advantage of BHMS is the regular employment of 90% of alumnus per year.

Business speed-networking

The main goal of Business speed networking is to get to know as many people as possible in minimum time:
You will have the opportunity to get acquainted with your colleagues and potential partners in the shortest possible time. Business speed networking will help you to determine with whom you could continue the business communication during the conference or arrange a meeting later.

Therefore, we recommend you to prepare a short presentation for 60 seconds and bring enough business cards!

Conference

Unique content from practising experts
    

Evening cocktail

Networking and useful contacts

Speakers

Iryna Sidletska - moderator
General Director of Premier Hotels and Resorts, Ukraine
Iryna Sidletska - moderator
Iryna Sidletska - moderator
General Director of Premier Hotels and Resorts, Ukraine
More than fifteen years of experience in management of the largest hotel operator, Premier Hotels and Resorts. More than five years of experience as the head of operating services (Front Office, Sales and Marketing) at Premier Hotel Oreanda (Yalta), Premier Palace Hotel (Kyiv).

Philipp Hahn
VP Sales and Operations, Trust you, Germany
Philipp Hahn
Philipp Hahn
VP Sales and Operations, Trust you, Germany
Philipp joined TrustYou in the beginning of 2017 with more than twenty-five years of professional experience in the travel and hospitality industry. He contributes his expertise in online travel, distribution and sales management to ensure the global growth of TrustYou.

Magdy Attalla
Regional Director at BHMS Business & Hotel Management School, Zürich Area, Switzerland
Magdy Attalla
Magdy Attalla
Regional Director at BHMS Business & Hotel Management School, Zürich Area, Switzerland
A consultant and educator with over 20 years of teaching experience in prestigious Swiss, British and American hotel schools and Universities as well as a hotelier with over 15 years of managerial experience in luxury hotels and resorts in Switzerland and the Middle East. He holds a Master Degree from Imperial College London and is pursuing his Doctor of Business Administration Degree (DBA) at the Heriot-Watt University with specialization in services marketing..

Herve Bourdon
Executive Chef at Miramar La Cigale Hôtel Thalasso & Spa FERRANDI, France
Herve Bourdon
Herve Bourdon
Executive Chef at Miramar La Cigale Hôtel Thalasso & Spa FERRANDI, France
Herve is a chef of a successful hotel restaurant in Brittany, a region in the north-west of France. Since he started to manage the kitchen at Miramar La Cigale Hôtel Thalasso & Spa FERRANDI, the number of guests and financial indicators of the restaurant have increased considerably. In addition to his successful career in France, Herve has worked in Ukrainian hotels. He managed work of kitchens in Hotel Opera, Kyiv, and Hotel Donbas Palace, Donetsk. Efficient kitchen management means reduction of food cost by 30 % or more and increase in profitability of the kitchen up to 26.5 %. During his career, Herve has worked for InterContinental Brussels, The Sheraton Club Des Pins Resort in Algiers, Al Bustan Palace in Oman, Inter-Continental Hotel, London etc.

Elena Zheleznyak
Business development director ReviewPro, Spain
Elena Zheleznyak
Elena Zheleznyak
Business development director ReviewPro, Spain
Expert with more than ten years of experience in marketing and sales at Orient-Express Hotels (Belmond) and Kempinski, Hotel management specialist (Saint Petersburg), MBA Business and Marketing (Barcelona), Master of International Relations (Barcelona). Since 2012, expert at ReviewPro, a leading company managing online reputation and increasing profit of more than 35,000 hotels in 100+ world countries. Elena will tell about the tools that allow receiving the guest's feedback during his/her stay at the hotel and responding to his/her dissatisfaction timely.

Ievgen Lavreniuk
Managing director & Co-founder of DREAM Hostels, Ukraine
Ievgen Lavreniuk
Ievgen Lavreniuk
Managing director & Co-founder of DREAM Hostels, Ukraine
7 years of experience in hostel business, founder and director of the largest hostel chain in Eastern Europe

James Dilley
Director / Head of Hospitality and Interior Design at Jestico + Whiles, Great Britain
James Dilley
James Dilley
Director / Head of Hospitality and Interior Design at Jestico + Whiles, Great Britain
More than twenty years of experience in architecture and design. Hotel projects on Malta, in Marrakesh, Berlin, Amsterdam and Tbilisi have been successfully implemented under James's guidance. One of his latest works is Aloft Kyiv, which is going to be opened in spring 2018.

Marta Hancock
Director of Revenue Management in Eastern Europe, Poland
Marta Hancock
Marta Hancock
Director of Revenue Management in Eastern Europe, Poland
Expert working in the hospitality industry for more than fifteen years. Marta is responsible for over 100 hotels. Her team is comprised of 25 people in four central offices in Warsaw, Budapest, Prague and Bucharest.

Luc Gaswert
SVP Sales Marketing Distribution Loyalty RM Eastern Europe, AccorHotel, France
Luc Gaswert
Luc Gaswert
SVP Sales Marketing Distribution Loyalty RM Eastern Europe, AccorHotel, France
Denis Spitra
Head of Business Development, STR Global, Europe
Denis Spitra
Denis Spitra
Head of Business Development, STR Global, Europe

Program

Morning coffee and networking
Dennis Spitra
Dennis Spitra
Head of Business Development, STR Global, Europe
Key Indicators of the European Hospitality Market. Comparison of Development of Ukraine with the Successful European Example. Any Chances to Replicate Success? What Should Ukrainian Hoteliers Do?
Philipp Hahn
Philipp Hahn
VP Sales and Operations, Trust you, Germany
Guest's Behaviour in the Chain. Hotel Selection Criteria
Magdy Attala
Magdy Attala
Regional Director at BHMS Business & Hotel Management School, Zürich Area, Switzerland
Human resources trends and expectations of the millennials. Who are the backbone of hospitality and tourism labour in the coming 20 years
coffee time
James Dilley
James Dilley
Head of Hospitality &Interior Design, jestico&whiles, England
New Generation's preferences in hotel architecture and design. Successful concepts. Actual trends for nearest three years. Aloft by Marriott, Kyiv
Luc Gesvret
Luc Gesvret
SVP Sales Marketing Distribution Loyalty RM Eastern Europe, AccorHotel, France
Distribution and digital marketing. Communication strategy for managing relations with the guest.
coffee time
Marta Hancock
Marta Hancock
Director of Revenue Management Eastern Europe, AccorHotel, Poland
Efficient revenue management. Efficient tools and techniques. Trends.
Herve Bourdon
Herve Bourdon
Executive Chef at Miramar La Cigale Hôtel Thalasso & Spa FERRANDI, France
Kitchen management in the hotel: efficiency, increasing proceeds, managing the team, and interacting with hotel guests. At the example of Miramar La Cigale Hotel Thalasso & SPA FERRANDI, France
coffee time
Elena Zheleznyak
Elena Zheleznyak
Director, ReviewPro, Spain
Innovation technologies increasing guests' satisfaction.
Evgenii Lavreniuk
Evgenii Lavreniuk
Founder, Dream Family, Ukraine
Hostel as an efficient business model on the emerging market. Experience of development of successful business in Europe.
Evening cocktail

Buy tickets

EARLY BIRD PRICE
UAH1800
  • Price for ticket from 15.12.2017 till 20.01.2018 - 1 800 UAH
  • Price for ticket from 21.01.2018 till 10.02.2018 - 2 200 UAH
  • Price for ticket from 11.02.2018 - 2 500 UAH
  • YOU WILL GET:
  • One of the best five-star hotels in the city center - InterContinental, Kiev
  • 3D screen area of 56 m2
  • 8 experts
  • 8 hours of unique content
  • Business speed-networking - an effective format for creating new business contacts
  • Simultaneous translation of all international speakers
Sold:
126
Available:
174

Location

InterСontinental Hotel, Kyiv

2A Velyka Zhytomyrska Street, Kiev, 01001, Ukraine
 

info@hospitalityawards.international